General 

What photo paper do you use? 

All prints are printed on Epson Premium Luster 260 Photographic Paper which is a heavy bright white resin-coated photographic paper with a luster E finish. The weight is 260 gsm with 10 mil thickness. The paper is engineered to offer an extremely wide color gamut, with maximum ink coverage and a high D-Max, for a true photographic reproduction.

 

Can I order a different print size than what is on the website? 

Yes! We are happy to work with you to create the exact product and size you need. Please contact us with the print size, border or no border, mat size or no mat and frame you would like and we will get back to you with a quote and steps to submit payment. waynefordstudio@gmail.com

 

Will my print look the same as it does in the pictures on the website? 

The photograph will look the same, however due to your screens calibration, colors and brightness may vary slightly. Also depending on the size of the print you order the image may be cropped to fit. 

The frames used in some samples images is not representative of exactly what you will receive. Please see our framing guide for images of the exact colors and sizes.

Why don’t you offer limited edition prints?

Currently all products are Open Edition, which allows us to offer them at very affordable prices. In the future we plan to offer some limited edition collections and larger sizes. Stay tuned. 

 

Will I be charged sales tax?

All California residents will have a 9% sales tax added to their order, as required by law. 

 

What if I want to cancel my order? 

Once an order has entered production, we are unable to make any changes or cancel it. Your order may enter production anywhere from 1 to 24 hours after the order is placed. 

If you must cancel, reach out as soon as possible and we will see what we can do. If we are able to cancel it we can only offer a refund in store credit.

 

Framing

Why is framing so expensive!?

We know, framing can get pricey. The cost of custom sized materials and the nature of the work being done by hand contribute to the cost of framing.

We believe art should be accessible to everyone and encourage self framing as a way to stay within your budget.

For those that do want to purchase a frame through us, we wanted to offer the highest quality we could, so we partnered with the best, SimplyFramed.com . 

 

How can I frame your prints myself? 

There are several affordable frame options that will work great, we recommend West Elms line of gallery frames. Target and Michaels also have some good options.

You can also use a store bought frame with a custom mat, sized specifically for your print size and inner frame dimensions. We recommend MatboardAndMore.com for affordable mats in all sizes. 

 

What are the full dimensions of a framed print? 

8x10 Print without mat  (full bleed) - 8 7/8" x 10 7/8" (Black and White) | 8 3/4" x 10 3/4" (Natural)

8x10 Print with 1.5 inch mat -  11 7/8" x 13 7/8" (Black and White) |  11 3/4" x 13 3/4" (Natural)

11x14 Print without mat (full bleed) - 11 7/8" x 14 7/8" (Black and White) | 11 3/4" x 14 3/4" (Natural)

11x14 Print with 1.5 inch mat - 14 7/8" x 17 7/8" (Black and White) |  14 3/4" x 17 3/4" (Natural)

 

16x24 Print without mat (full bleed) - 16 7/8" x 24 7/8" (Black and White) | 16 3/4" x 24 3/4" (Natural)

16x24 Print with 1.5 inch mat - 19 7/8" x 27 7/8" (Black and White) | 19 3/4" x 27 3/4" (Natural) 

 

24x36 Print without mat (full bleed) - 24 7/8" x 36 7/8" (Black and White) | 25 3/8" x 37 3/8" (Natural Wide)

24x36 Print with 1.5 inch mat -  27 7/8" x 39 7/8" (Black and White) | 28 3/8" x 40 3/8" (Natural Wide) 

10x10 Print without mat (full bleed) - 10 7/8" x 10 7/8" (Black and White), 10 3/4" x 10 3/4" (Natural)

10x10 Print with 1.5 inch mat - 13 7/8" x 13 7/8" (Black and White), 13 3/4" x 13 3/4" (Natural)

14x14 Print without mat (full bleed)  - 14 7/8" x 14 7/8" (Black and White), 14 3/4" x 14 3/4" (Natural)

14x14 Print with 1.5 inch mat - 17 7/8" x 17 7/8" (Black and White), 17 3/4" x 17 3/4" (Natural)

20x20 Print without mat (full bleed) - 20 7/8" x 20 7/8" (Black and White), 20 3/4" x 20 3/4" (Natural)

20x20 Print with 1.5 inch mat - 23 7/8" x 23 7/8" (Black and White),  23 3/4" x 23 3/4" (Natural)

More on framing here. 

 

Shipping

Where do you ship? 

We currently ship worldwide.

For international shipping rates on framed prints please contact us prior to ordering. 

 

How much is shipping? 

Domestic shipping is FREE within the U.S. on all orders.

International shipping on Print Only (no framed prints) is a $25 flat rate.

Please contact us for international shipping rates on framed prints. 

Expedited shipping may be available at additional cost.

 

How long will it take to receive my order? 

Print Only - Orders will enter production within 1 to 2 business days of being placed and ship within 3 to 5 business days.

Framed Artwork - Orders will enter production within 1 to 2 business days of being placed and ship within 3 to 12 business days. Please allow up to 2 to 3 weeks for the arrival of all framed orders.

We can not guarantee international transit times.

Tracking details will be sent to your email address.

 See our shipping policy here. 

How are your prints shipped? 

All frames are packaged and shipped flat individually.

Prints without framing, up to 11x14 are shipped flat, while larger sizes are shipped rolled in a tube.

 

Do you accept returns?

All orders are custom made to order and therefore considered final. 

 

What if my print or frame is damaged when I receive it?

Please take photos of the damage, the exterior of packaging and interior of the packaging as soon as you can and send them to us at waynefordstudio@gmail.com . We will work with SimplyFramed.com to make it right.