Refund policy

Returns + Refunds

At Wayne Ford Studio, each photograph and publication is produced or selected with care. We want you to be happy with your purchase and have outlined our return policy below.

Photographic Editions, Pairings + Installations

All Photographic Editions, Pairings and Photographic Installations are final sale, whether purchased framed or unframed. These pieces are produced to order specifically for you and cannot be returned or exchanged unless they arrive damaged, defective or incorrect.

Small Print Sets, Posters + Publications

We accept returns on Small Print Sets, Posters, Zines and Publications within 30 days of delivery.

To qualify for a return, items must be unused, in their original condition and returned in their original packaging or equivalent protective packaging.

Customers are responsible for return shipping costs. Original shipping charges are nonrefundable.

How to Request a Return

To request a return, please email wayne@waynefordstudio.com within 30 days of receiving your order.

Include your order number and the item you would like to return.

If your return is approved, we’ll provide instructions for sending your item back. Please do not send items back without contacting us first.

Damaged, Defective or Incorrect Orders

Every order is carefully prepared and packaged. However, if something arrives damaged, defective or incorrect, please contact us as soon as possible at wayne@waynefordstudio.com.

Include your order number and photographs of the item and packaging so we can assess the issue.

We’ll work with you to arrange a replacement or another appropriate resolution at no additional cost.

Gift Cards

Digital Gift Cards are nonrefundable and cannot be exchanged for cash, except where required by applicable law.

Refunds

Once your return has been received and inspected, we’ll notify you whether your refund has been approved.

Approved refunds will be issued to your original payment method. Please allow additional time for your bank or credit card provider to process the refund.

Questions?

For questions about returns, refunds or an existing order, please contact wayne@waynefordstudio.com.